Shipping & Returns Information

Shipping

Free Shipping Across Australia

We offer free standard shipping to Australian metropolitan areas and most regional locations.

Additional delivery charges may apply to remote, rural, offshore or difficult-to-service postcodes. If a surcharge applies, we will contact you before dispatch to explain the available delivery options. No additional shipping charge will be applied without your approval.

Order Tracking

Once your order has been dispatched, tracking information will be sent by SMS or email where available. Tracking availability depends on the product, supplier and delivery carrier.

Some supplier-direct deliveries may be arranged without standard online tracking.

Changing Your Shipping Address

Please contact us as soon as possible if you need to change your delivery address.

Address changes can only be requested before your order has been dispatched. Once an order is on its way, we may be unable to redirect it.

Contact us via live chat or email sales@bigbedding.com.au.

Regional and Remote Deliveries

We work with suppliers and delivery partners across Australia to provide free or affordable delivery to regional and rural customers.

Some remote postcodes, offshore locations and addresses outside standard carrier service areas may incur additional charges. Where applicable, we will contact you with a delivery quote or alternative options before dispatch.

To confirm delivery availability to your postcode, contact us through live chat or our Contact Us page before placing your order.

Returns & Refunds

At Big Bedding Australia, we want you to be happy with your purchase. Our returns policy varies by product type and brand. Please review the conditions below before placing your order or requesting a return.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or different from what you ordered, please contact us as soon as possible with your order details and supporting photos where applicable.

We will assess the issue and explain the available options. Depending on the circumstances, this may include a repair, replacement or refund.

Our products may also be covered by manufacturer warranties. We will assist with the relevant process where applicable.

Your Rights Under Australian Consumer Law

Your rights under the Australian Consumer Law (ACL) are not excluded or limited by this policy.

If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement or refund depending on the nature and seriousness of the issue.

These rights are separate from any additional manufacturer warranty.

Change-of-Mind Returns

We do not accept change-of-mind returns on the following product categories:

• Bedding and hygiene-sensitive products: Quilts, pillows, sheets, quilt covers, mattress protectors, toppers and similar items.

• Opened rugs: Rugs that have been opened or used.

• Unboxed mattresses: Mattresses supplied in a box that have been unboxed.

• Made-to-order mattresses and bases: A.H. Beard, SleepMaker, Therapedic, Sleep Australasia and Comfort Sleep products cannot be cancelled for change of mind once production has commenced.

Other products may be eligible for return subject to the applicable brand conditions and the requirements below.

These restrictions do not affect your rights under Australian Consumer Law.

General Return Conditions

Where a change-of-mind return is permitted:

• Return requests must be submitted within 14 business days of receiving your order, unless a different period is specified for the brand or product.

• Products must be unused, unwashed and unopened, in their original packaging, with tags attached where applicable.

• Some brands do not accept change-of-mind returns. Please check the Brand Return Guide below.

How to Request a Return

1. Complete our Refund/Exchange Request Form with your order details.

2. Wait for confirmation that your request has been reviewed.

3. If approved, follow the return instructions provided by our team.

Please do not send items back without authorisation. Unauthorised returns may be refused or returned to the sender, subject to your rights under Australian Consumer Law.

Return Shipping Costs

For approved change-of-mind returns:

• Return shipping is generally the customer's responsibility.

• Please retain your tracking details and proof of lodgement.

• Original delivery charges are generally non-refundable for change-of-mind returns.

• A 15% deduction may apply to eligible change-of-mind refunds in accordance with the applicable return terms disclosed before purchase.

• PayPal purchases may qualify for return-shipping reimbursement under PayPal's applicable terms.

Where a product fails to meet an applicable consumer guarantee, return costs and remedies will be handled in accordance with Australian Consumer Law.

Refunds

Approved refunds are generally processed to the original payment method.

Processing and bank or payment-provider timeframes may vary. We will advise you if further information is required to complete your refund.

Exchanges

Exchanges are available for eligible, approved returns. Once the returned product has been received and assessed, we will confirm the available replacement or refund options.

Brand Return Guide

Return eligibility varies by brand. Please check the applicable conditions before requesting a change-of-mind return.

Brands That Generally Accept Change-of-Mind Returns

Returns are generally accepted within 14 days of receipt, unless a different period is specified, and subject to the product and packaging conditions above.

4PAWS, Accessorize Bedding, ALGODON, Alopet, Amelia, Amsons Bedding, Aquanova Bathroom, Ardor Bedding, Artiss Furniture, Aussie Pillows, Australia UGG Original, Bambury (7 days), Bedding House Bedding, Bedra Bedding, Bestway Mattresses, Bianca, Big Bedding Australia, Casa Décor, Catio, Charlies Pet, Cloud Linen Bedding, Cloudland Bedding, Cosy Club, Da Vinci, D’Décor Living, Deep Dream Mattress, Devanti Appliances, Aussie Wool Comfort Bedding, Dreamaker, Dreamz Bedding, EasyRest, Ekkio Pet, Elan Linen, Embellir Mirrors, Espirit Bedding, Essentially Home Living, Feather Comfort Mattresses, FeaMdrea, Floofi, Fortia, Furtastic, Gainsborough Bedding, Gioia Casa, Giselle Bedding & Mattresses, Gominimo, GOT TO BE COTTON LINEN, Grand Atelier, Happy Kids, Hemp Gallery Bedding, Herington, Home Master, I.PET, Jason Bedding, Jaspa Bedding, Jelly Bean Kids Bedding, John Cotton, KILIROO Sleeping Bags, La Bella, Laura Hill, Levede Furniture, Lexi Lighting, Lifebea, Linen House, Livmor, Logan & Mason, Luxor Bedding, Luxton Bedding, Melbournians Furniture, Merino Craft UGG Boots, Milano Décor, Moonshadow, Mountview, Oikiture Furniture, Onkaparinga, Oriel Lighting, Palermo Mattress & Furniture, Park Avenue, Paw Friends, Pip Studio Amsterdam, Platinum Collection, Polka Prints, Private Collection, Protect-A-Bed, Renee Taylor, Revive Living, Riviera Maison, Royal Comfort, Rug Culture, SAA Electrics, Sarantino, Simplecom, Sleepwell, Sleepy Panda, Snuggldown, Soga, Sonar Bedding, SongMics Home, The Big Sleep Bedding, Tontine, Ugreen Electronics, Vasagle, Verpeak, Vintage Design Bedding, Voctus Home Living, Weisshorn Camping and YES4PETS.

Brands With Restricted Change-of-Mind Returns

A.H. Beard, Ariel Quilt Co Bedding, Bas Phillips Bedding, Comfort Sleep Mattress, Downia Bedding, Golden Quilts, Hadley & Kent, Kelly & Windsor Bedding, Mayfield Lighting, Natures Bedding Co, Oasis Mattress, Odyssey Living Bedding, Puradown Bedding, Shepherds Choice Bedding, Silk Sensation Bedding, SleepMaker Mattress, The Australian Bedding Company, Sleep Australasia and Therapedic.

Change-of-mind returns are not accepted for these brands under our applicable supplier and product conditions. Faults and other issues covered by Australian Consumer Law will be assessed in accordance with your consumer rights.

Contact Us

If you have questions about shipping, returns or exchanges, please contact us:

Email: sales@bigbedding.com.au

You can also reach our team through live chat or our Contact Us page.

We're here to help.