FAQ - Big Bedding Australia
Are you a registered Company?
Yes we are, our ACN is 602 850 064 and we are registered in Australia. You can search the ASIC website to clarify this.
Why are your prices so cheap?
Due to great connections in the bedding industry we are able to deliver our products direct from the manufacturers warehouses in Australia. Therefore cutting out part of the logistics and saving us money. We only order our stock based on what we sell and therefore have no need to hold stock, this is called drop shipping. Due to this we are able to pass on the savings to our customers.
Do you ship to countries outside of Australia?
Yes we do. We now ship select products to
- New Zealand
- Hong Kong
We charge flat rate Shipping. As our products are made in Australia you will not be charged any tariffs by customs.
Our products are sent via Air Mail and please allow up to 15 business days for the item to be received.
We use www.auspost.com.au to send our items and once the item enters into the destination country, it will be sent by a designated postal service.
Tell me about express shipping?
For an extra fee we are able to send your products (excluding mattresses) through express post. handling will be done in 3 days and then the items will be sent. For more information contact us.
How long have you been in business?
Big Bedding Australia is still a baby and started in June 2014, but collectively we have 20 years’ experience in the bedding game. As we continue to build and grow we strive to bring better prices on only quality products to our customers.
What makes you different from your competitors?
Big Bedding Australia offers high quality products at low bargain prices, we have low overheads and therefore can on pass these savings directly to the consumer.
Big Bedding Australia also offer a very personal customer service experience and we always invite our customers to ask questions about all our products. We pride ourselves on customer service.
Where do you operate from?
Big Bedding Australia operates directly out of Melbourne, Victoria. Our Puradown and Sleepeezee products are shipped from Melbourne and our Quilts Cover Sets and Linen from Brisbane.
Do you accept returns/exchanges over and above what customers are entitled to by law (i.e. a replacement/repair for a minor fault or refund for a major fault)?
All our products come with a manufactures guarantee, if any of the products have a fault please contact us and we will assist you with your issues.
Do you allow for refunds for a change of mind? If so, how long do customers have to contact you?
Unfortunately we do not. So select carefully and contact us with any questions you have.
Where do you post to? How long does it take you to process an order before it is dispatched?
Big Bedding Australia post Puradown products Australia wide and orders are processed within five business days.
Sleepeezee mattresses may take up to 14 days to be delivered, Big Bedding Australia endeavors to provide an efficient delivery service.
All other products may take up to 10 business days. If you need a product urgent please contact us and we can discuss an alternative shipping method.
Where are your packages shipped from?
All Big Bedding Australia Puradown products are shipped from Melbourne, Victoria.
While Big Bedding Australia Sleepeezee products are delivered out of four states; Victoria, NSW, Queensland and WA.
All our shipping packages are 100% recycled boxes which we have around the factory and showroom, we use these to help the environment.
Do you post packages internationally?
We currently deliver to Australia, Singapore, Hong Kong, New Zealand & China . Big Bedding Australia can deliver beyond these countries but further costs may be incurred.
Contact us before placing an international order and we will try our best to get a value delivery price.
How do you price your postage for Australia?
Most of our products come with free shipping. Mattresses and Pillow may incur an extra charge, see the checkout section for details. Big Bedding Australia use personal couriers to send our packages. Hunter Express is our preferred company, find them at www.hunterexpress.com.au
What payment methods do you accept?
Big Bedding Australia accept credit card payments via Stripe direct from our website. Stripe is a trusted and safe payment system. Visit www.stripe.com for further information.
We also accept payments through PayPal. PayPal is the biggest online payment system in the world. They constantly set the trend for security and privacy when dealing with payments. Visit www.paypal.com.au for further information.
If you would like to use a different service (PayPal or cash on pick up), please contact us.