Refunds & Returns Policy
In the rare occurrence that a product arrives damaged, please reach out to us promptly to arrange for a return or refund process. To initiate a return or exchange, kindly click here to access our Refund/Exchange Request Form.
Please ensure that the merchandise is returned within 14 (fourteen) business days from the date of receipt and meets the following criteria:
- The item must be unwashed, unworn, and unused.
- All tags must remain attached, and the original packaging must be intact.
Refunds will be processed back to your original form of payment within a 30-day period. Please note that original shipping charges are non-refundable.
We strive to provide you with a hassle-free return and refund experience, and our team is here to assist you every step of the way. If you have any further questions or concerns, please don't hesitate to contact us.
See table below for full list of brands and their return & refund policy
| Brand | Return Available | Timeframe For Valid Return | Return Policy | Exchange for Faults |
|---|---|---|---|---|
| Accessorize Bedding | YES | 7 days | Exchange or Refund | YES |
| Amsons Bedding | YES | 7 days | Exchange or Refund | YES |
| Ardor Bedding | YES | 7 days | Exchange or Refund | YES |
| Ariel Quilt Co Bedding | NO | N/A | N/A | YES |
| Artiss Furniture | YES | 7 days | Exchange or Refund | YES |
| Aussie Wool Comfort Bedding | NO | N/A | N/A | YES |
| Australia UGG Original | YES | 7 days | Exchange or Refund | YES |
| Bas Phillips Bedding | NO | N/A | N/A | YES |
| Bedding House Bedding | YES | 7 days | Exchange or Refund | YES |
| Bestway Mattresses | YES | 7 days | Exchange or Refund | YES |
| Big Bedding Australia | YES | 7 days | Exchange or Refund | YES |
| Calibre Furniture | NO | N/A | N/A | YES |
| Cloudland Bedding | YES | 7 days | Exchange or Refund | YES |
| Comfort Sleep Mattress | NO | N/A | N/A | YES |
| Deep Dream Mattress | YES | 7 days | Exchange or Refund | YES |
| Devanti Appliances | YES | 7 days | Exchange or Refund | YES |
| Downia Bedding | NO | N/A | N/A | YES |
| Dreamz Bedding | YES | 7 days | Exchange or Refund | YES |
| Essential Home Living Bedding | YES | 7 days | Exchange or Refund | YES |
| Feather Comfort Mattresses | YES | 7 days | Exchange or Refund | YES |
| Giselle Bedding & Mattresses | YES | 7 days | Exchange or Refund | YES |
| Golden Quilts | NO | N/A | N/A | YES |
| Hadley & Kent | NO | N/A | N/A | YES |
| Hemp Gallery Bedding | YES | 7 days | Exchange or Refund | YES |
| Jelly Bean Kids Bedding | YES | 7 days | Exchange or Refund | YES |
| Kelly & Windsor Bedding | NO | N/A | N/A | YES |
| Levede Furniture | YES | 7 days | Exchange or Refund | YES |
| Luxton Bedding | YES | 7 days | Exchange or Refund | YES |
| Melbournians Furniture | YES | 7 days | Exchange or Refund | YES |
| Merino Craft UGG Boots | YES | 7 days | Exchange or Refund | YES |
| Modern Weave Rugs | YES | 7 days | Exchange or Refund | YES |
| Natures Bedding Co | NO | N/A | N/A | YES |
| Odyysey Living Bedding | NO | N/A | N/A | YES |
| Palermo Mattress & Furniture | YES | 7 days | Exchange or Refund | YES |
| Pip Studio Amsterdam | YES | 7 days | Exchange or Refund | YES |
| Puradown Bddding | NO | N/A | N/A | YES |
| Shepards Choice Bedding | NO | N/A | N/A | YES |
| Silk Sensation Bedding | NO | N/A | N/A | YES |
| Sleepmaker Mattress | NO | N/A | N/A | YES |
| The Australian Bedding | NO | N/A | N/A | YES |
| The Big Sleep Bedding | YES | 7 days | Exchange or Refund | YES |
| Vintage Design Bedding | YES | 7 days | Exchange or Refund | YES |
| Weisshorn Camping | YES | 7 days | Exchange or Refund | YES |
| Bambury | YES | 7 Ddays | Exchange or Refund | YES |
Return for Exchange
Please click here to complete a return/exchange request form (have your order information ready to refer to). Upon completion you will receive a confirmation email that it has been submitted and received and notification if the return/exchange is approved. If the item(s) is/are approved, we will ship the new item and send you a tracking number or issue a refund. Any items returned to us that do not meet the above requirements will not be processed and will be shipped back to the original address on the receipt at the buyer’s expense.
Return shipping is the customer’s responsibility and must provide us with tracking information. Any packages that do not have tracking information and do not show up to our fulfillment center are not our responsibility and we will not be responsible for any fees associated with the package. Please mail all returns/ exchanges to the following address once you receive an email stating your refund or exchange has been approved.
Big Bedding Australia
PO BOX 2091
Brunswick East, Vic, 3057
Note: You will be responsible for paying all shipping costs related to the exchange of your product(s). Shipping costs are non-refundable. We require you to use a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item(s).
Return for faulty items
If there is a fault with your item please send your purchase back to the manufacturer, all our products come with manufacturer warranties for peace of mind. We will assist with this process if needed.
To return your faulty product, you should contact and mail your product to the manufacturer, as we try our best to use only manufacturers in Australia, shipping costs should be relatively small.
Shipping costs for return
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable through Big Bedding Australia but may be via the manufacturer. If you have paid via PayPal they cover return shipping costs up to $45, visit PayPal for more information.
To cover the cost of the initial shipping charge we will also deduct 10% of the item price.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. The manufacturer can not guarantee that they will receive your returned item.
PLEASE NOTE: See returns & refund table aboce for each brands policies, if you need further clarification please contact us at sales@bigbedding com.au or via the online chat.