Refunds & Returns Policy


We do not offer refunds or exchange for change of mind so please select your items with care.

If there is a fault with your item please send your purchase back to the manufacturer, all our products come with manufacturer warranties for peace of mind. We will assist with this process if needed.

To return your product, you should mail your product to the manufacturer, as we try our best to use only manufacturers in Australia, shipping costs should be relatively small.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable through Big Bedding Australia but may be via the manufacturer. If you have paid via PayPal they cover return shipping costs up to $45, visit PayPal for more information.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. The manufacturer can not guarantee that they will receive your returned item.