In an unlikely event If a product is damaged or not working properly, contact us to organise return or refund possibility. To Return an item for a refund or exchange, please click here, to complete the Refund/Exchange Request Form.
  • Merchandise must be returned within 7 (seven) business days of receipt.
  • Merchandise must be unwashed, unworn, and must have all tags attached.
  • Returns will be refunded to your original form of payment within the 30-day period.
  • Original shipping charges are non-refundable.

See table below for full list of brands and their return & refund policy

Brand Return Available Timeframe For Valid Return Return Policy Exchange for Faults
Accessorize Bedding YES 7 days Exchange or Refund YES
Amsons Bedding YES 7 days Exchange or Refund YES
Ardor Bedding YES 7 days Exchange or Refund YES
Ariel Quilt Co Bedding NO N/A N/A YES
Artiss Furniture YES 7 days Exchange or Refund YES
Aussie Wool Comfort Bedding NO N/A N/A YES
Australia UGG Original YES 7 days Exchange or Refund YES
Bas Phillips Bedding NO N/A N/A YES
Bedding House Bedding YES 7 days Exchange or Refund YES
Bestway Mattresses YES 7 days Exchange or Refund YES
Big Bedding Australia YES 7 days Exchange or Refund YES
Calibre Furniture NO N/A N/A YES
Cloudland Bedding YES 7 days Exchange or Refund YES
Comfort Sleep Mattress NO N/A N/A YES
Deep Dream Mattress YES 7 days Exchange or Refund YES
Devanti Appliances YES 7 days Exchange or Refund YES
Downia Bedding NO N/A N/A YES
Dreamz Bedding YES 7 days Exchange or Refund YES
Essential Home Living Bedding YES 7 days Exchange or Refund YES
Feather Comfort Mattresses YES 7 days Exchange or Refund YES
Giselle Bedding & Mattresses YES 7 days Exchange or Refund YES
Golden Quilts NO N/A N/A YES
Hadley & Kent NO N/A N/A YES
Hemp Gallery Bedding YES 7 days Exchange or Refund YES
Jelly Bean Kids Bedding YES 7 days Exchange or Refund YES
Kelly & Windsor Bedding NO N/A N/A YES
Levede Furniture YES 7 days Exchange or Refund YES
Luxton Bedding YES 7 days Exchange or Refund YES
Melbournians Furniture YES 7 days Exchange or Refund YES
Merino Craft UGG Boots YES 7 days Exchange or Refund YES
Modern Weave Rugs YES 7 days Exchange or Refund YES
Natures Bedding Co NO N/A N/A YES
Odyysey Living Bedding NO N/A N/A YES
Palermo Mattress & Furniture YES 7 days Exchange or Refund YES
Pip Studio Amsterdam YES 7 days Exchange or Refund YES
Puradown Bddding NO N/A N/A YES
Shepards Choice Bedding NO N/A N/A YES
Silk Sensation Bedding NO N/A N/A YES
Sleepmaker Mattress NO N/A N/A YES
The Australian Bedding NO N/A N/A YES
The Big Sleep Bedding YES 7 days Exchange or Refund YES
Vintage Design Bedding YES 7 days Exchange or Refund YES
Weisshorn Camping YES 7 days Exchange or Refund YES
Bambury YES 7 Ddays Exchange or Refund YES

Return for Exchange

Please click here to complete a return/exchange request form (have your order information ready to refer to).  Upon completion you will receive a confirmation email that it has been submitted and received and notification if the return/exchange is approved. If the item(s) is/are approved, we will ship the new item and send you a tracking number or issue a refund. Any items returned to us that do not meet the above requirements will not be processed and will be shipped back to the original address on the receipt at the buyer’s expense.

Return shipping is the customer’s responsibility and must provide us with tracking information. Any packages that do not have tracking information and do not show up to our fulfillment center are not our responsibility and we will not be responsible for any fees associated with the package. Please mail all returns/ exchanges to the following address once you receive an email stating your refund or exchange has been approved.

Big Bedding Australia

PO BOX 2091
Brunswick East, Vic, 3057

Note:  You will be responsible for paying all shipping costs related to the exchange of your product(s).  Shipping costs are non-refundable.  We require you to use a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item(s).

Return for faulty items

If there is a fault with your item please send your purchase back to the manufacturer, all our products come with manufacturer warranties for peace of mind. We will assist with this process if needed.

To return your  faulty product, you should contact and mail your product to the manufacturer, as we try our best to use only manufacturers in Australia, shipping costs should be relatively small.

Shipping costs for return

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable through Big Bedding Australia but may be via the manufacturer. If you have paid via PayPal they cover return shipping costs up to $45, visit PayPal for more information.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. The manufacturer can not guarantee that they will receive your returned item.

PLEASE NOTE: See returns & refund table aboce for each brands policies, if you need further clarification please contact us at sales@bigbedding com.au or via the online chat.